We love answering questions and we do it quickly in about 1-2 hours during our NYC business hours of 9am-10pm
Frequently asked questions
1. What are your candles made of?
Our candles are crafted using sustainable, natural materials like soy wax, coconut wax, and beeswax. We use 100% cotton or hemp wicks, and our fragrances are derived from essential oils or phthalate-free aroma blends.
2. Are your candles organic?
Yes! We offer a selection of organic candles made with certified organic waxes (like soy and beeswax) and pure essential oils. They’re free from synthetic additives, toxins, and artificial coloring.
3. How long do your candles burn?
Burn time depends on size:
🕯️ 13.75 oz — up to 60–80 hours
🕯️ 7.5 oz — approximately 50–60 hours
4. Do you have both scented and unscented options?
Absolutely. You can choose between naturally scented candles — using essential and fragrance oils — or go fragrance-free with our unscented collection for a clean, calm experience.
5. Are your candles eco-friendly?
Definitely. We focus on eco-conscious production — using biodegradable, plant-based wax, reusable containers, and recyclable packaging. Sustainability is at the heart of what we do.
6. Are your candles allergy- or sensitive-skin friendly?
We use gentle, natural ingredients, which make our candles a safer option for those with sensitivities. If you're fragrance-sensitive, we recommend trying our unscented line for a neutral experience.
7. How do I get the best performance from my candle?
To ensure a long-lasting, clean burn:
Trim your wick to ¼ inch before each use
Allow wax to melt evenly across the surface on the first burn
Don’t burn for more than 3–4 hours at once
Keep candles away from drafts and never leave them unattended
8. Are your candles vegan and cruelty-free?
Yes! Most of our candles made from soy or coconut wax are 100% vegan and never tested on animals. However, our beeswax candles are not considered vegan. times vary depending on your location.
9. Can I reuse the candle jars?
Of course! Our jars are designed with reuse in mind. Simply remove leftover wax with warm soapy water and repurpose the jar for decor, storage, or recycle it.
10. Do you offer custom or personalized candles?
Yes, we do! Whether it’s for weddings, events, or branding, we offer customizable options — from wax type and scent to packaging. Reach out to us for details.
11. Can I place a wholesale or bulk order?
Yes, we offer bulk pricing for large or wholesale orders. Contact us directly for personalized quotes and timelines.
12. What is your return policy?
We want you to love your candle. If something’s not right, we accept returns within 30 days of delivery. Products must be unused and in their original packaging. See our Return Policy for full details.
13. Do you ship internationally?
Yes, we ship worldwide!
United States: 2–5 business days | $7.90 first item, $3.49 each additional
Canada: 10–30 business days | $14.29 first item, $4.39 each additional
Australia: 10–30 business days | $17.99 first item, $4.49 each additional
Rest of World: 10–30 business days | $16.99 first item, $4.49 each additional
14. How should I store my candles?
Store your candles in a cool, dry place away from heat and direct sunlight to maintain their color and consistency.
15. Do your candles contain any harmful chemicals?
No. All our candles are free from paraffin, phthalates, and other toxins. We’re committed to clean, non-toxic ingredients that are safe for you and the planet.